Welcome to Nepal New Generation Trek & Adventure Pvt. Ltd. These Terms & Conditions apply to all trekking, tours, peak climbing, mountaineering expeditions, cultural tours, pilgrimage journeys, and other travel services arranged by our company.
By making a booking with Nepal New Generation Trek & Adventure, you acknowledge that you have read, understood, and agreed to the following terms and conditions.
1. Booking & Confirmation
A booking becomes confirmed after Nepal New Generation Trek & Adventure receives the required booking payment and provides written confirmation.
The booking payment and payment schedule may vary according to the type of trip, permits, flights, accommodation, expedition requirements, and other arrangements.
The remaining balance must be paid according to the agreed payment schedule and before the trip begins unless otherwise agreed in writing.
We reserve the right to cancel or suspend a booking if the agreed payment is not received on time.
2. Payment
Payments may be made through approved methods such as:
Any bank charges, transaction fees, or payment-processing charges may be payable by the client unless otherwise agreed.
The payment conditions for each trip will be clearly communicated at the time of booking.
3. Cancellation by the Client
If a client cancels a confirmed trip, cancellation charges may apply because the company may already have paid for permits, accommodation, transportation, flights, staff, and other services.
Unless a different cancellation policy is stated in the individual trip agreement:
Some special trips, expeditions, restricted-area permits, peak climbing programs, Tibet/Bhutan tours, domestic flights, and other services may have different cancellation conditions.
Any refund is subject to the actual cancellation charges imposed by airlines, hotels, government authorities, permit offices, suppliers, and other service providers.
4. Cancellation or Changes by the Company
Nepal New Generation Trek & Adventure makes every reasonable effort to operate trips according to the confirmed itinerary.
However, the company may cancel, postpone, shorten, extend, or modify an itinerary when necessary because of:
Where possible, we will offer an alternative itinerary or another suitable travel date.
5. Travel Insurance
Travel insurance is strongly required for all trekking and adventure programs and is mandatory for high-altitude trekking and mountaineering programs where specified.
Clients should have insurance covering, where applicable:
Clients are responsible for checking that their insurance policy provides adequate coverage for their specific itinerary and maximum altitude.
6. Health & Fitness
Clients are responsible for informing Nepal New Generation Trek & Adventure of any relevant health, fitness, allergy, medication, or other condition that may affect participation.
Clients must be physically prepared for the difficulty, walking hours, altitude, climate, and conditions of their selected trip.
High-altitude travel carries inherent risks, including altitude sickness. Our guides monitor clients and provide reasonable assistance, but no company can completely eliminate the risks associated with high-altitude travel.
7. Guide's Safety Decisions
Our guides and trip leaders are responsible for maintaining reasonable safety standards during the journey.
If weather, trail conditions, altitude sickness, injury, or another safety concern creates an unacceptable risk, the guide or company representative may recommend:
Clients are expected to follow reasonable safety instructions given by the guide or trip leader.
8. Emergency Rescue & Evacuation
Nepal New Generation Trek & Adventure provides reasonable assistance and coordination during emergencies.
Where necessary and available, we can coordinate medical treatment, rescue services, helicopter evacuation, transportation, or other emergency support.
Emergency evacuation costs are generally the responsibility of the client and should be covered by appropriate travel insurance unless otherwise stated in the individual package.
9. Accommodation
Accommodation depends on the selected itinerary and may include:
Accommodation standards can vary significantly in remote and high-altitude areas.
Clients should understand that facilities in remote Himalayan regions may be basic and may not provide the same standards available in Kathmandu or other major cities.
10. Meals & Personal Expenses
Meals included in the package will be provided according to the confirmed itinerary.
Unless specifically included, clients are responsible for personal expenses such as:
Individual package inclusions and exclusions take precedence over general terms.
11. Flights & Transportation
Domestic flights and ground transportation may be affected by weather, airport conditions, road conditions, technical problems, strikes, government regulations, or other unforeseen circumstances.
Nepal New Generation Trek & Adventure will assist with reasonable alternative arrangements where possible.
Additional expenses resulting from unavoidable delays, cancellations, or itinerary changes may be charged to the client when they are not included in the original package.
12. Permits & Government Regulations
The required permits, conservation fees, national park fees, restricted-area permits, and other government or local authority charges will be arranged according to the confirmed itinerary.
Permit rules, fees, entry requirements, and government regulations may change without prior notice.
Clients must provide accurate personal and passport information when required for permits and travel arrangements.
13. Personal Belongings
Clients are responsible for their passports, money, electronic equipment, luggage, trekking equipment, and other personal belongings.
Nepal New Generation Trek & Adventure is not responsible for loss, theft, or damage to personal property unless caused by proven negligence of the company.
We recommend keeping important documents, money, and valuables secure at all times.
14. Porter Services
Where porter services are included, porters will carry luggage according to the agreed arrangements and applicable safety limits.
Clients should pack responsibly and respect reasonable baggage-weight limits.
15. Itinerary Changes
The published itinerary is a planned program and may need to be adjusted because of weather, health, trail conditions, local circumstances, transportation problems, or other unforeseen situations.
Our guides and management team will make reasonable decisions to protect client safety while maintaining as much of the planned itinerary as possible.
16. Force Majeure
Nepal New Generation Trek & Adventure shall not be held responsible for delays, cancellations, losses, or additional expenses caused by circumstances beyond our reasonable control, including:
17. Responsible Tourism & Client Conduct
We expect all clients to respect Nepal's culture, traditions, environment, local communities, guides, porters, drivers, and other travelers.
Clients must not:
We encourage responsible and environmentally conscious travel throughout all our destinations.
18. Photography & Media
Nepal New Generation Trek & Adventure may take photographs or videos during trips for company records and promotional purposes.
Client privacy will be respected. If a client does not wish to appear in promotional material, they should inform the company in advance.
19. Special Travel Programs
Trekking, mountaineering, peak climbing, Tibet travel, Bhutan travel, pilgrimage tours, and restricted-area journeys may have additional terms, permits, regulations, payment schedules, and cancellation conditions.
The specific terms provided with the individual trip booking will apply where they differ from these general Terms & Conditions.
20. Company Responsibility
Nepal New Generation Trek & Adventure is committed to providing professional services, experienced guides, appropriate logistical support, and reasonable safety assistance.
However, trekking and adventure travel involve inherent risks, and certain circumstances cannot be completely controlled or predicted.
The company will take reasonable measures to reduce risks and provide assistance when unexpected situations occur.
21. Governing Law
These Terms & Conditions are governed by the laws of Nepal.
Any dispute arising from a booking or service provided by Nepal New Generation Trek & Adventure shall be subject to the applicable laws and jurisdiction of Nepal.
22. Changes to These Terms
Nepal New Generation Trek & Adventure reserves the right to update these Terms & Conditions when necessary.
The terms applicable to a booking will be those communicated to the client at the time of confirmation, subject to applicable changes required by government regulations or circumstances beyond the company's control.
23. Client Acceptance
By confirming a booking with Nepal New Generation Trek & Adventure Pvt. Ltd., the client confirms that they have read, understood, and accepted these Terms & Conditions.
Contact Us
Nepal New Generation Trek & Adventure Pvt. Ltd.
Gokarneshwor, Jorpati-6, Boudha, Kathmandu, Nepal
Tel: +977-1-4917125
Mobile: +977-9851207548
Email: info@newgenerationtrek.com
Email: gangatamang32@gmail.com
Website: www.newgenerationtrek.com
Nepal New Generation Trek & Adventure – Your trusted local partner for trekking, tours, mountaineering, peak climbing, and Himalayan adventure
© 2026 -Nepal New Generation Trek & Adventure Pvt. Ltd. All Rights Reserved.
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